Overview
This page explains how members should request support and submit reports.
1. Support channels
| Channel |
Purpose |
Use cases |
Expected response |
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2. Commands and tags
| Command / tag |
When to use |
Result |
Notes |
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3. Escalation path
- Direct resolution
- Formal report channel
- Moderator contact
- Senior staff escalation
- Formal business contact
4. Well-being and safety
- Safe-space expectations:
- Emergency guidance:
5. Reporting standards
Include:
- What happened
- Who was involved
- When and where